Mobile app supports safer care in mental health services
Servelec and Berkshire Healthcare NHS Foundation Trust have unveiled their new Mood Diary App, helping patients to take greater control of their mental health with the aim of supporting reduction in suicide and self harm.
It is also being seen as a key resource that can help to alleviate pressure on the system and support patients in the midst of the COVID-19 outbreak.
The Mood Diary App gives patients under the care of Berkshire Healthcare NHS Foundation Trust instant access to their agreed safety plan, planned crisis provision, and emergency contacts, all direct to their mobile phone.
As a Global Digital Exemplar (GDE) trust, Berkshire Healthcare is leading the way in innovative digital solutions to support safer patient care.
The Mood Diary App will now be used to improve collaboration between patients and their clinician - optimising care and crisis support which was previously completed using paper-based practices.
The app has a simple-to-use mood-recording function which helps patients to track how they are feeling through a series of faces with different expressions, and the interventions they may try to alleviate low mood.
This solution is just the latest example of our ongoing commitment to using technology to improve people’s lives
All data entered into the app by the patient integrates directly into Servelec’s Rio Electronic Patient Record (EPR) system, where it is automatically stored as part of their clinical notes.
Medical staff then have instant access to that information to review on an ongoing basis.
All the information is stored securely, encrypted on the patient’s device, so if their phone was lost or stolen, the information isn't accessible to anybody else.
While the app was developed prior to the COVID-19 pandemic, it now provides a valuable means of continued connection between patient and clinician during self isolation and social distancing measures.
Clinicians are able to remotely monitor a patient’s mood in real time without the need for a physical appointment.
Bill Johnston, head of digital transformation at the trust, said: “Providing the safest care possible is one of our highest priorities. And making sure people have access to safety plans and emergency contacts is crucial to those suffering from mental health conditions, especially in crisis, and was an area of support we wanted to improve.
“We listened to our patients’ requests to have an alternative to paper plans and to have access via their mobile phone. There was nothing on the market to support us so we engaged with our EPR vendor, Servelec, to see how it could help.
Through this app we’re helping patients suffering with mental health conditions to have increased ownership of their own care by making it easier for them to record their mood and tell their clinician exactly what is happening and what interventions they have tried
“Following an iterative design process, patient and clinical reviews, The Mood Diary was formed. We are very excited about the potential for this new app to revolutionise how we collaboratively plan safe care and provide modern methods of support to our patients.”
Steve Wightman, managing director of healthcare at Servelec, added: “This solution is just the latest example of our ongoing commitment to using technology to improve people’s lives.
“Through this app we’re helping patients suffering with mental health conditions to have increased ownership of their own care by making it easier for them to record their mood and tell their clinician exactly what is happening and what interventions they have tried.
“Previously, patients would have to recall how they were feeling at various times and what was triggering their mood when they visited their clinician, which can often be difficult.
“The Mood Diary App will also help the trust carry out dynamic analysis and analytics of information entered by patients, helping clinicians to spot trends which may otherwise have been missed, leading to safer care and more optimal interventions.”
The Mood Diary App, developed in partnership with TotalMobile is now available to purchase by trusts using Servelec’s Rio EPR system.